Complaints and feedback
Milton Road Pharmacy team aims to provide a high quality and effective standard of service. Clients are encouraged to provide feedback about the service and experience with us, as well as any suggestions and comments you may have.
How to make a complaint?
Patients who wish to make a complaint about the service received by the pharmacy can speak to a pharmacy manager in person, over the phone or with the use of our contact form. We follow complaint procedures as required by the NHS.
If possible we ask clients to formalise the complaint in writing providing the following details:
- contact details
- what or who is being a complaint about (please provide staff names if known)
- time and date of the event that led to the complaint
- what remedy is being sought
Clients who need help with making a complaint can get free support from The Patient and Client Council.
The Patient and Client Council is an advocate for complainants providing free of charge and confidential advice, information and assistance with complaints:
- www.patientclientcouncil.hscni.net
- Email:complaints.pcc@hscni.net
- Freephone 0800-9170222
How to help us?
Are you happy with the service received? You can help us by reviewing Milton Road Pharmacy on the following pages:
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